The Recruiter Files

News and Advice from the Recruiting Industry!

The Recruiter Files is a Select Group of Recruiting Professionals sharing their experiences, knowledge and thoughts regarding the Recruiting Industry.

The Recruiter Files - News and Advice from the Recruiting Industry!

Star Trek taught me how to be a better Recruiter…

SpockTraits you can learn from Star Trek that can help you become a better recruiter and “Live Long and Prosper”:

  1. James T. Kirk – Go with your gut.   Use your experiences and gut feelings.  
  2. Spock – Make the Logical Decision.   Most of the time the logical decision is the right decision.
  3. Dr. McCoy (Bones) – I’m a Recruiter not a miracle worker.
  4. Montgomery Scott (Scotty) – Know how the Recruiting engine works and how all of its components run together.
  5. Nyota Uhura – Speak many languages.   Not all positions/industries are the same.
  6. The Enterprise – It is the main structure behind us.   Use and take advantage of all of your available resources.

Can you think of any others?

 

 

 

Recruiting Scrum

Do you have a lot of Meetings?   How often do you meet?  I think that sometimes we meet too often and lose productivity and sight of our goals.    At the same time, it is also important to meet and know what the Recruiting team is doing and working on.

Do you have a virtual or in-house Recruiting team?    Do you meet and review daily?    I recommend implementing a Daily Recruiting Scrum.   Scrum is not just an IT Term – it is an approach ( A Methodology) that can be used in other industries and jobs.

What is a Daily Recruiting Scrum?   It is a Meeting that starts, on time daily (the earlier the better) with all members of the Team.   Each person will discuss two things:   What they did yesterday and what their plans are for today.   It is a brief 1-2 minute sentence from each member.   That’s it.   Basic and effective.

This way everyone knows what each other is doing and what they did yesterday.   It holds everyone accountable for what they said they are going to be working on.   It is the place to ask for help if you need any.   Try it and see what happens.

Recruiters: Your First Conversation is Key…

Recruiters – the first conversation you have with potential Candidates and Clients is one key that can lead to more success.    Think about your conversations.  

  1. How was your introduction?   
  2. What are the key points that make you stand out, from your competition?
  3. What can your Candidates and your Clients expect from you?
  4. What do you expect from your Candidates and Clients?

I believe you need to set these expectations and make sure your information was presented correctly.   There are too many recruiters who just go through the motions.   Set yourself apart and let them know how you are different.

 

Has the Hiring Process Gotten Out of Hand?

I certainly think so. 

Having hired over 13,000 people in the past 10 years, I will tell you that the current requirements to hire a new employee have become daunting.  I am beginning to think that a large portion of the unemployment rate is self inflicted.  Each year, we are finding more ways to screen out candidates instead of finding ways to include or grow good talent.  Here is listing of just a few of the hiring requirements that our members have had to comply with in order to be considered for employment.

  • - Resume submittal into an applicant tracking system
  • - Telephone interview
  • - Hiring Assessment (Six assessments is the highest number that I have heard of thus far.)
  • - IQ test (Yes, you read correctly.)
  • - Personal interviews (11 are the highest so far)
  • - Group interview (the largest panel has been 12 members)
  • - Requirement to submit a 5 minute, self-developed video of why you are qualified for the position.
  • - 15 minute stand-up presentation including a PowerPoint presentation.
  • - Submittal of a marketing or territory sales plan
  • - Submittal of your latest W-2
  • - Confidentially agreement and non-compete agreement
  • - Filling out an Application for Employment
  • - Drug and background check
  • - I-9 identification including 2 pieces of government issued ID or passport.

At any point in the hiring process, someone involved in the evaluation can say “no”.  “No” is a safe answer.  There is little risk in saying “no”.  Saying “yes” commits you to the decision and to the success of the candidate.  I’ll take the risk.  Making a new hire successful is a responsibility that I accept.

Let’s trim down the list and say “yes” more often. 

What do you think?

Ken Lazar

Recruiters: Stop Emailing and Pick up the Phone…

Why are you emailing the Client or Jobseeker every little question?  stop-sign2 I was talking with another recruiter about an open req. and their response was…I emailed them.  My thought was….Why?

I find that too many Recruiters are hiding behind the computer.    Do not be afraid to hear No or an answer you do not want to hear.   Picking up the phone builds the relationship between you and the Client and you and the Job Seeker.  Email can be a useful tool and complimentary tool but I believe your main source of communication should be the phone. 

My challenge to you:  Use the phone for everything for a month, change your habits and see how many more relationships and placements you can make.   Stop hiding and let your voice be heard.

Recruiters: New Boolean Sourcing Tool – Recruitin

I was recently told about a new tool – Recruitin.    I was told it let you X-ray LinkedIn, by creating the boolean for you, so I figured I would give it a try, last week.

First, make sure your web browser will allow pop-ups.  You will need this turned on to get the results.   After you are on the site, Recruitin, you just fill out the following tabs: 

  1. Country you want to Search.  Use the pull down menu to select the country.
  2. Job Title.  Enter in the job title you are looking for.  (also click the box for similar job titles.  This way if you are searching for a Project Manager you will also pull up PM and so on.)
  3. Fill out and list the location and key words. (Use a comma to separate the words.  For example:  Columbus, Ohio, OH, Engineer, PLC, automation, solidworks)
  4. Exclude words.   Do you have any words you do not want to search for, if so list them here, also separate by using a comma.   If you do not have any words to exclude you leave it blank.
  5. Degree.   Use the pull down menu to select a specific degree or leave it blank.
  6. Finally click the button – Find your people.

You will now notice a Boolean String at the top of the page.   This is an X-ray string that is using Google to X-ray and deep dive into LinkedIn.    You can either save the string or click on “open in Google”.  If you click on open in Google, a new window will pop up with your results.  You do not need to be connected to the people on LinkedIn to see the full names.    It doesn’t matter if you are a first connection, second connection, or connected at all.

I also suggest you save your strings, if you wish to reuse them.   You will see your saved strings on the right hand side of the screen.

Try it and play around with it.    Recruitin has its own user guide here, if you need more help.  I think it works pretty good.   If you do not like writing your own strings and need some help – this could be a useful tool for you to use.

 

 

Recruiters: Don’t Get Mad. Get Better…

Have you ever had a candidate that you thought was a slam dunk.   There was no way this candidate was not going to get the job.   Then the phone rings and the client says they have chosen another candidate.  Huh?  What just happened?    How did this Happen?   This is not a time to get mad – use it to get better.

Look back into the 30 steps in the placement process.    Did you skip a step?    Most of the time, when a placement doesn’t happen you can trace it back to something that you, the Recruiter, missed or skipped. 

Look back and think.   How was your presentation?   Was it complete or did you just send a weak description because you were sure you had it in the bag?   Did you receive the up-front contract with the client company?    What about your interview briefing and debriefing?   Were you pre-closing?   What could you have done better as a recruiter?

In this business we hear a lot of No’s.    You can not get too upset when you hear a No – you have to strive to better your craft and reduce the percentages of No’s that you hear.

You shouldn’t Burn those Bridges and Always leave on Good Terms

I know it is said all the time, but still in 2012 so many people do not follow this very simple rule of thumb. Have I absolutely adored every single person I have ever worked with? Of course not! But I am friendly with and stay in touch with all. Check ins and networking with past coworkers and bosses are so important as you just never know what is down the road for you.

I have a very recent personal example on why leaving on good terms is so important.  8 months ago I left a role to go work for another company. It was a smaller company and I believed I could grow in my career more and make more money too. Unfortunately they shut down and I found myself out of a job 6 months later. I was lucky enough find another role and was not unemployed for very long. I started this week, and guess what?  My previous boss from the company I resigned from starts next Monday! Luckily I didn’t feel I had a need to burn any bridges, but it is more than just about not burning bridges it is about leaving a good terms. My boss and all of my coworkers knew I respected them and enjoyed working with them and I was leaving because it was a chance I felt I needed to take. They know all this because I communicated it with them. I WANTED to leave on very good terms because I know that I have no idea what the future holds and I was right.

My other example comes from a good friend and shows the importance of not burning bridges. You know that person you thought was a slacker and had no work ethic at your job 10 years ago that you desperately wanted to tell off before you left the company? Believe it or not they could be working at the company you are interviewing with today and the company WILL ask them what they think of you and how you left things with them 10 years ago will be a huge deciding factor in how they respond. THIS actually happens. In the case of my friend the past co-worker was actually going to be the new boss. It was a really good thing he kept quiet when he left.

Another point to make is the industry you work in is smaller than you might think and you never know who is friends with who or who networks with each other. If you leave on bad terms, I promise you that is a rumor that will spread.

My suggestion is to look everyone in the eye, extend a hand and say “it was a pleasure working with you, let’s stay in touch” !

Recent College Grads and An Award Winning Resume…

How ready is your candidate’s resume that recently completed college?  How can you spice up a resume that doesn’t have much history? 

It’s possible, I promise!

There are a few points to pay close attention to: Length, Format and Font.

Although the “one page rule” can be overridden in some cases, for college students and recent graduates, a single-page resume should be substantial to list their achievements and experiences.  Employers want to see a snapshot of their work, coach them to be thorough but =concise.

I always suggest using a font size between 11 and 12 point.   Avoid filling the page with non-necessities and large font, it appears juvenile. They will also want to make the page look like there is history and is a complete picture of where they have been and are now.

If they are struggling to fill the page, consider coaching them to add an executive summary at the top of the page. In a short paragraph, ask them to explain experience with meaningful activities (tutoring, keeping the books for your fraternity), schoolwork (relevant coursework, GPA), and personal qualities.

Even if a company has a laid back culture, the experts caution against using wacky fonts, symbols, or anything that suggests lack of professionalism. They will not want employers to think they are still in college-mode and unprepared for the business world.

I will caution candidates from including a hyperlink in the resume for a web site or a LinkedIn profile as most employers don’t have the time to reference this, the resume should hold the majority of the candidate’s background on that one page and should avoid external links.

Also, this is often difficult for recent grads but only include experiences that are relevant to the job they are applying for.

Depending on the position the candidates are interested in, they may be able to highlight past experiences to show their skill development, even if they are volunteer activities or hobbies.  I actually recommend including a skills and/or volunteer section for recent grads as that shows that the candidate takes the time to go above and beyond to participate in the community versus party in their free time.

Beyond the Resume

They can also include letters of recommendation from teachers or former employers/internship opportunities or take it to the next level by asking their references to make a phone call on their behalf to a potential employer. Submit all references on a separate page; the candidate can have one academic reference, but keep them mostly work-related.

Finally, the biggest mistake that a new college graduate can make on their resume is attempting to fill the white space with elaborate information that doesn’t exist.  Employers that are willing to hire new graduates are already aware of their graduation date (it’s on their resume) and will quickly see the B.S.  This is great news and will save everyone some time on getting to the facts.
Finally, providing employers with supplemental pages  can further substantiate qualities and experience as long as they are relevant. Supplemental pages can show that the candidate is responsible and is serious about the position in question, this may mean a custom cover letter for each job the candidate applies for or even a list of awards received during the candidate’s academic successes.

Don’t be the Annoying Orange (5 tips to help)…

Are you a Job Seeker?   Are you in Sales?   Are you trying to get someone’s attention?   Don’t be the Annoying Orange.   If you are calling a Hiring Manager or Recruiter:   Have a good reason to contact them, not “just to check in.”

 

 

 

5 Tips to help you not become the Annoying Orange:

  1. Be Professional
  2. Don’t be overwhelming
  3. Ask when is a good day and time to follow-up with them (get permission to call them back)
  4. Establish a partnership with them
  5. Help them with their pain.   Don’t be the pain.

Your goal should be to establish a partnership with them, not to anger, annoy, harass or make them upset.    It is a process, they will not be your best friend overnight. 

 

 

6 Steps on How to Train a NEW Recruiter…

To be a successful recruiter, you need to possess certain traits.   These are not learned they are part of who you are.    However when you do hire a new recruiter (Newbie), you cannot throw everything at them at once.   Here is a the step-by-step approach that I like to use.

  • Step 1:  Start with a job description and how to dissect it.  Next, teach the Newbie how to navigate the job boards.   You want them to be able to demonstrate they can find and deliver matching resumes to job descriptions.   They need to master this first.  It is important to know how to dissect both a resume and job description to find a match.
  • Step 2:  Searching LinkedIn and social media.   Now that your Newbie knows job boards, it is time to master the next step.   Can they find and source candidates using social media?   Get them set up on LinkedIn, Twitter, Facebook and any other social media sites that may be useful to their sourcing.
  • Step 3:  Create a culture of learning.   There are many free webinars out there, about recruiting.   Go to YouTube and watch “how to” videos.     It is time to start learning more advanced sourcing (Boolean Strings and so on).   These first three steps are about sourcing and how to find the candidates that are active on the boards and the ones that may be passive.
  • Step 4:  Time to start talking to the candidates.   Now that your Newbies are delivering matching candidates (at least on paper), it is time to pre-screen.    Initiate conversations with candidates, verify they are interested and go over the basics.    If they are a fit, let the candidate know a Sr. Recruiter will contact them to go over the job requirements and their background in more detail.    (Let the Newbie sit and listen to your conversation with them).
  • Step 5:  Your Newbie should now also be sitting and listening to you while you talk to the client and candidate.   They need to be learning and listening to the interview prep, briefing and all 30 steps of the placement process.   All of these steps will probably take at least up to 6 months if not longer to learn…training is an investment and a marathon - not a sprint.    
  • Step 6:  Finally, when pre-screenings are accurate, Newbies are ready to be fully engaged.   Start them with a job or two as a full-cycle recruiter and see how they do.   You will need to sit and listen and be available for questions.

The goal of this six step method is to get the Newbie to be an expert, one step at a time before they move on, to the next.   

What are your thoughts?

The 4 Do’s and Don’ts of Networking

Are you networking?    Some people are, but EVERYONE should be.    While networking this past month or so, I have run across some Do’s and Don’ts that I think everyone should follow.   

DO

  1. Keep in touch with industry leaders  (Nationally and Locally)
  2. Have coffee or lunch with industry leaders, co-workers and even competitors at least once a quarter.
  3. Pay it Forward
  4. Use social media to stay up to date on your industry and their trends.  Make sure your online profiles (LinkedIn, Twitter, Facebook and About.me) are filled out 100% with details describing who you are and what you do.

DON’T

  1. Ask someone to lunch or a coffee, to pick their brain, to ask for advice and then make them pay.   If you ask for the meeting, you should pay.
  2. Take, take, take and never give.
  3. Send a generic invite to connect on social media – Personalize each one.
  4. Be concerned with only your agenda.  Always ask how you can help them.

JobSeekers: Be prepared. That next phone call could be me…

Job Seekers – Did you know that the first conversation I have with you is probably the most important?     This is where I do my initial screening in and decide whether we are going to continue our conversations.   If you are looking for a new career or job, then be ready for that phone to ring.   You never know when the person on the other line is a Recruiter trying to contact you about a job.  You should:

  • Be Professional
  • Not use slang or profanity
  • Not talk bad about a past employer, manager or co-worker
  • Answer the phone in a professional manner
  • Be honest
  • Show enthusiasm and excitement
  • Drop what you are doing and make this call a priority.   If you can’t, then apologize and ask when is a good time for you to call the recruiter back. (within 24 hours)
  • Print off the jobs you have applied for and be ready for a call.  
  • Have a professional voicemail message and email id.  (NOT:  Yo, you reached Smitty leave a message and I’ll call ya back.)

Reminder:  As recruiters we talk to candidates all day long and we are on the phone all day.    We have goals and SLAs we need to meet.   Our time is also precious.    Let’s make the first conversation count.   Impress me!  

 

 

30 Steps in the Placement Process

I received this list over 10 years ago and just refound it.   I love the fact that it says “Placement Process” and not recruiting process.    We are in this business to make placements!  

30 steps in the Placement Process

  1. Take a COMPLETE job order
  2. Make a Recruiting Plan
  3. File Search
  4. Name Gathering
  5. Candidate Contact
  6. Candidate Profile
  7. Presentation of Candidate to Employer
  8. Set-up First Interview
  9. Confirm Appointment with Candidate and Employer (Prep Employer)
  10. Debrief Candidate
  11. Debrief Employer
  12. Set Second Interview
  13. Reference Check
  14. Second Interview, Prep Candidate (Trial Closing)
  15. Second Interview, Prep Employer (Trial Closing)
  16. Confirm Second Interview with Employer and Candidate
  17. Debrief Candidate (Closing)
  18. Debrief Employer (Closing)
  19. Closing/Negotiating
  20. Offer/Acceptance/Start Date
  21. Resignation Debrief
  22. CELEBRATE!!
  23. Billing Prep
  24. Fill out Billing Information
  25. Stay in Touch with Candidate
  26. Confirm that the Candidate has Started
  27. Stay in Touch with Candidate and Employer
  28. Get the Check

What would you add or delete from the list?

 

 

Recruiters offer HOPE…

Recruiters need to remember the one thing they offer candidates, is HOPE.  I recently participated and presented at the Scioto Ridge Job Networking Group, Tuesday Tune-up.  I was there to help Job Seekers search for work using social networking, using internet tools and to give tips and suggestions.   One of the main points and discussions was on, how to work with a Recruiter.  I had many conversations, with different individuals – all looking for one thing – HOPE.

The next candidate you talk to – even if they are not a fit for your opening or company – Remember you are still able to give them the HOPE they need to help find work, in this economy.  Maybe it is a hint on how to improve their resume, an interview tip, an internet site that may help their search, a networking group – or any bit of information that may help them.  Take a minute with each candidate this week, this month or longer and give them HOPE.

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