RPO: Vendor or Partner?

RPO:  Do you want a VENDOR or a PARTNER?

There is so much movement in the RPO space and some of you may be saying.. RP WHAT? Recruitment Process Outsourcing has been around for a few decades, but recently what was once a controversial concept seems to have beaten the perception held by skeptics that thought that “outsourcing” was a bad thing, or that it would just go away.

Several Higher profile acquisitions are beginning to make RPO a way of doing business that is not only effective but also competitive. IBM and SAP have acquired companies to serve as their RPO arm, but just remember bigger is not always better.

When you hire an RPO firm, they need to be a fit for YOUR culture. Often the first experience any new hire will have with your brand and hiring experience will be in the hands of the RPO firm you partner with.  So ask yourselves, do you want a VENDOR or a PARTNER?

 

First off you have to decide WHY RPO?

I have a hint, its not always cheaper… but it should always be more effective.

When thinking about the cost of hire often times RPO services are not always cheaper… where you get your money’s worth is in reducing the time vacancies are open, because the cost of vacancy can cripple you, and it’s a silent bill that accrues interest and fees at an alarming rate.  You need to increase deficiencies and remove barriers, while increasing candidate experience and brand awareness where

 

What are some of the benefits of working with an RPO?

  1. Specialize in the process of hiring
  2. Strong efficiencies based on bulk process
  3. Reporting, Data, and Analytics
  4. Stabilized costs

What can be some of the areas that could be an issue?

  1. Getting both sides to agree on how to best represent the culture, while adhering to process
  2. Change isn’t easy but it is necessary, if you don’t have a willingness to change, it won’t be any better
  3. The RPO firm only worries if it is able to hit SLAs and KPIs and think that is enough. You need them to explain the data, be proactive and forecast not just react
  4. Lack of flexibility / one size fits all approach. The process will work, but there will always be nuances that need tweaks to make it your own
  5. Duplicate Efforts, internal partners don’t adhere to process and continue to duplicate efforts.

How do I know if I have the right Partner?

  1. SPEND TIME at the delivery center
  2. Be open to the expertise they have to offer, but really involve ALL key stakeholders in decisions around process and change
  3. Give it a chance to work
  4. Check References
  5. Remember a partnership takes two … both sides have to work at the relationship
  6. Communicate, Communicate, Communicate