RPO: Vendor or Partner?

RPO:  Do you want a VENDOR or a PARTNER?

There is so much movement in the RPO space and some of you may be saying.. RP WHAT? Recruitment Process Outsourcing has been around for a few decades, but recently what was once a controversial concept seems to have beaten the perception held by skeptics that thought that “outsourcing” was a bad thing, or that it would just go away.

Several Higher profile acquisitions are beginning to make RPO a way of doing business that is not only effective but also competitive. IBM and SAP have acquired companies to serve as their RPO arm, but just remember bigger is not always better.

When you hire an RPO firm, they need to be a fit for YOUR culture. Often the first experience any new hire will have with your brand and hiring experience will be in the hands of the RPO firm you partner with.  So ask yourselves, do you want a VENDOR or a PARTNER?

 

First off you have to decide WHY RPO?

I have a hint, its not always cheaper… but it should always be more effective.

When thinking about the cost of hire often times RPO services are not always cheaper… where you get your money’s worth is in reducing the time vacancies are open, because the cost of vacancy can cripple you, and it’s a silent bill that accrues interest and fees at an alarming rate.  You need to increase deficiencies and remove barriers, while increasing candidate experience and brand awareness where

 

What are some of the benefits of working with an RPO?

  1. Specialize in the process of hiring
  2. Strong efficiencies based on bulk process
  3. Reporting, Data, and Analytics
  4. Stabilized costs

What can be some of the areas that could be an issue?

  1. Getting both sides to agree on how to best represent the culture, while adhering to process
  2. Change isn’t easy but it is necessary, if you don’t have a willingness to change, it won’t be any better
  3. The RPO firm only worries if it is able to hit SLAs and KPIs and think that is enough. You need them to explain the data, be proactive and forecast not just react
  4. Lack of flexibility / one size fits all approach. The process will work, but there will always be nuances that need tweaks to make it your own
  5. Duplicate Efforts, internal partners don’t adhere to process and continue to duplicate efforts.

How do I know if I have the right Partner?

  1. SPEND TIME at the delivery center
  2. Be open to the expertise they have to offer, but really involve ALL key stakeholders in decisions around process and change
  3. Give it a chance to work
  4. Check References
  5. Remember a partnership takes two … both sides have to work at the relationship
  6. Communicate, Communicate, Communicate

Networking: Enough to go Around…

People always ask me, why I network and share my ideas?  Why would I help a competitor or another recruiter gain expertise and knowledge?  Simple, there is enough to go around, try to build good karma.

As you know, Recruiters don’t always have the best name/reputation in the business.  There are “used car salesman” recruiters that give honest recruiters a bad name and a bad rap.  But if I do the little things, with my fellow recruiters and my candidates, I am changing that view, one conversation at a time.

I try to keep in contact with old candidates.   I network with them.    I communicate and partner with them.    I may not have the right job for them today but you never know what will be open tomorrow.  Staying in contact with candidates also helps me get candidate referrals.   Good candidates always seem to know other good candidates.  

If I am unable to help a candidate today and they need a job – ASAP, I refer them to other recruiters.  You never know who may be able to help them.  Networking and sharing candidates, ideas, procedures with other recruiters,  will make me a better recruiter and a better person.   And it helps the candidate who needs that job. 

Networking and sharing helps me identify the candidates and recruiters, who I want to partner with.  Are there Recruiters who help me and give me new ideas?  Of course there is.  Are there Recruiters who do not share?  Yep, there are those also. The ones that share and network, I feel will also be successful.

In short – there are a lot of good people out there and enough knowledge and networking to go around.  Try it and pay it forward.

Trust a recruiter – we can help make your interview count…

Part of my Job is to prepare you for the interview.   This includes Interview Prep and Debrief afterwards.   I understand that candidates do not interview every day – I do.    If you were just laid off from your job, after 15 years, that could mean, you have not interviewed in 15 years.   A lot has changed since then and you need to be prepared for your interview.  I can give you some helpful tips and suggestions that hopefully will help you get a second interview or better yet – the job.   

 

Interview Prep.:

Before the interview you will have all the info. you will need to be successful.  You will have the complete job description, details on the job/company and my experiences working with them, as a recruiter.   I will ask you to do your own research on them and on the Hiring Managers.  We will then discuss what you found.    

We will discuss the questions you still have and how to ask them, along with asking some great follow-up questions at the end of the interview.   We will discuss how to answer salary questions, goal related questions and how to end the interview.

My goal is to make the interview as painless as possible and hopefully you were prepared and there were no surprises.   I will let you know what to expect from me, as your recruiter and what I expect from you, as my candidate.  

 

Interview Debrief:

After the interview, you should call me as soon as possible, while it is still fresh in your mind.    I am going to ask you 100 questions about the interview.   Questions like:  What time did you arrive?   How long were you in the interview?   With whom did you meet?   What questions did they ask?  How did you answer?   and so on…   I need to understand how the interview went and what was the vibe.   

The most important question I will ask following your interview is:  “Is this still a position you are interested in and if it meets your salary requirements, would you accept?”   I am looking for a YES or NO answer.   Anything else usually means it is not the right fit for you – for what ever reason.

We are a partner in this process and need to work as partners.   I have worked hard in sourcing, finding and recruiting you for the opportunity.   I will not let a bad interview stop me in getting you the job you want, need and dreamed of.